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Refund Policy

Last updated: June 2026

Right of Withdrawal

OnAirPanel is a digital service (Software-as-a-Service) for which a return is technically not possible. Performance of the contract begins before the end of the withdrawal period; therefore no 14-day right of withdrawal applies in accordance with applicable law (ยง 356 para. 5 BGB / equivalent EU provisions).

Please use our free 7-day demo to verify that the service meets your requirements before purchasing.

Prices and VAT

Prices shown on this website are exclusive of VAT. In accordance with EU VAT rules for digital services, the applicable VAT rate is determined by the buyer's country of residence, so the final amount charged may differ from the prices listed here.

The prices shown in the Paddle checkout after clicking "Get started" are authoritative. Business customers from EU countries with a valid VAT identification number may enter it during the checkout process โ€” no VAT will be charged in that case.

Cancellation

Monthly subscriptions renew automatically each month. You may cancel at any time up to and including the last day of the current billing period โ€” directly via the Paddle customer portal. After cancellation, your subscription remains active until the end of the already-paid period; no partial refund is issued for unused days. Paddle automatically sends a reminder email before any subscription renews.

Annual subscriptions renew automatically for a further year. Cancellation is likewise possible at any time up to and including the last day of the current contract period, via the Paddle customer portal. No refund is provided for the remaining term.

If you experience technical issues with the Paddle customer portal, please contact support@onairpanel.com.

Downgrade

Monthly subscriptions: A downgrade to a lower plan can be requested via the Paddle customer portal up to and including the last day of the current billing period. The new plan takes effect from the next billing cycle. No partial refund is issued for the current month.

Annual subscriptions: A downgrade can be requested via the Paddle customer portal up to and including the last day of the current contract period. The new plan takes effect from the next renewal. The annual fee already paid will not be refunded pro rata.

Technical Outages

In the event of demonstrable, sustained technical outages on our side that render the service permanently unusable, we will offer a proportional credit or refund. Please contact support@onairpanel.com in such cases.

© 2026 Stefan Hillen · onairwerk.de
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